1Introduction
National Certification Bureau (NCB) – HSE Training & Consultancy (“NCB”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of our learners, clients, website visitors, trainers, and business partners.
This Privacy Policy explains how we collect, use, share, store, and protect personal information when you visit www.ncbme.com, submit an enquiry, register for a course, use our learning services, or otherwise engage with us. By using our website or services, you acknowledge the practices described in this Policy.
2Information We Collect
We collect personal information that is necessary to deliver our training, assessment, and certification services. Depending on the course, awarding body, and services selected, this may include:
- Identity details: full name, date of birth, nationality, and identification documents where required for registration, examination, certification, or identity verification
- Contact details: email address, telephone number, and residential or correspondence address
- Professional details: employer or company name and job-related information
- Training records: course details, learner or candidate identification numbers, attendance records, and learning progress
- Assessment records: examination entries, assessment submissions, results, and qualification outcomes
- Financial details: payment and transaction information, quotations, invoices, and receipts
- Correspondence: communications exchanged between you and NCB
3Information Collected Through Our Website
When you visit www.ncbme.com, certain technical information may be collected automatically, including your IP address, browser and device type, operating system, pages visited, date and time of access, referring website, and general usage data.
This information is used to maintain website security, monitor performance, understand how visitors use our website, and improve our online services.
4How We Use Your Information
NCB uses personal information for the following purposes:
- Enquiries and registration: responding to enquiries, processing enrolments, and confirming training schedules
- Training delivery: providing classroom, live-online, and e-learning services, including learner accounts and access to learning materials
- Examinations and certification: registering candidates, communicating assessment information, processing results, and fulfilling certification requirements
- Administration and finance: issuing quotations, invoices, receipts, and payment confirmations
- Learner support: providing assistance and communicating important course updates
- Quality and compliance: meeting awarding-body requirements, conducting quality-assurance activities, and preventing fraud, malpractice, or misuse of our services
- Service improvement: enhancing our training programmes, website, and customer service
- Legal obligations: complying with applicable laws and regulations
5Awarding Bodies and Certification Organisations
NCB delivers professional training and qualifications in partnership with recognised awarding bodies and certification organisations, including NEBOSH, IOSH, Highfield Qualifications, ProQual, CQI and IRCA, and HSI (Medic First Aid), among others.
Where required for registration, examination, assessment, certification, verification, or quality assurance, relevant learner information will be shared with the applicable organisation. Such sharing is limited to what is reasonably necessary for that purpose.
6Learning Management Systems and Online Training
Learners enrolled on virtual, live-online, or e-learning programmes may be given access to an NCB learning platform or another authorised online learning system. Information such as your name, email address, course details, training progress, assignments, and learning activity may be processed through these systems to deliver and administer your training.
Learners are responsible for keeping their login credentials confidential and must not share their account access with any other person.
8International Data Transfers
Several of the awarding bodies and service providers we work with are based outside Kuwait, including in the United Kingdom. As a result, your personal information may be transferred to and processed in other countries. Where this occurs, NCB takes reasonable steps to ensure that your information is handled securely and only for the purposes described in this Policy.
9Payment Information
Payments may be processed directly by NCB or through authorised third-party payment providers. Where a third-party payment gateway is used, the handling of your payment information is also subject to that provider’s privacy and security policies. NCB does not store complete payment-card details where payments are processed through an external gateway.
11Data Security
NCB applies reasonable administrative, organisational, and technical measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction. Access to learner and personal information is restricted to authorised personnel on a need-to-know basis.
While we take every reasonable precaution, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
12Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, and to meet applicable training-record, examination, certification, awarding-body, quality-assurance, financial, contractual, legal, and regulatory requirements.
When information is no longer required, it is securely deleted, anonymised, or disposed of in accordance with our internal procedures.
13Your Rights
You may contact NCB at any time to:
- Request access to the personal information we hold about you
- Correct inaccurate or outdated information
- Update your contact details
- Request deletion of your information, where applicable
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Raise a concern about how your personal information has been handled
Please note that certain information may need to be retained where required for examination, certification, awarding-body, contractual, financial, legal, or regulatory purposes. We may also need to verify your identity before responding to a request.
14Marketing Communications
Where permitted, NCB may send you information about upcoming courses, schedules, professional qualifications, events, seminars, special offers, and new services.
You may unsubscribe from marketing communications at any time by using the unsubscribe option in our emails or by contacting us directly. Opting out will not affect essential administrative communications relating to an existing registration, course, examination, assessment, payment, or certificate.
15Third-Party Websites
Our website may contain links to external websites, including those of awarding bodies, learning platforms, payment providers, and social-media platforms. NCB is not responsible for the privacy practices, security, or content of independently operated third-party websites, and we encourage you to review their privacy policies before providing any personal information.
16Changes to This Privacy Policy
NCB may update this Privacy Policy from time to time to reflect changes in our services, technology, operational practices, or legal requirements. The updated version will be published on www.ncbme.com with a revised “Last Updated” date. We encourage you to review this page periodically.
17Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
National Certification Bureau (NCB) – HSE Training & Consultancy
Munira Tower, Makkah Street 107, Building No. 186th Floor, Office No. 17
Fahaheel, Kuwait – 63007
- info@ncbme.com
- Telephone
- +965 67097786
- Website
- www.ncbme.com